The U.S. Department of Transportation reports that complaints about the airlines were down 12% in the first half of 2016 as compared with the same period in 2015. Gripes about delays, missed connections and cancellations were down 14% from the first half of 2015. Fantastic!
Um, we’re not sure about you but people in our office travel for business a lot and conditions are not improving. Aircraft cabins have gotten too stuffed as airlines jam in more fliers. Seats are narrower and most seat backs won’t recline anymore. Baggage fees go undisclosed in advertised ticket prices. And loading and unloading the cabin is slowed because no one wants to check luggage so those “carryons” are maxing out foot and bin space. Truth is, we are all just accepting our fate of inconvenience. Nobody is complaining to the Department about those things, apparently.
And, while we’re at it, we have to laugh at the FCC’s new customer privacy regulations just adopted. They require Internet service providers to obtain customer approval before marketing sensitive information they have collected, such as web-browsing histories. Pretty amusing this should be addressed after billions of users are already in databases with service providers deep into your everyday life from the info collected to date. Complain? To whom?
Sit back and enjoy the flight. The cabin attendant already knows how you like your coffee.